Client Responsibilities

As our client, you are responsible for:

  • Behaving respectfully (including language and tone of voice) towards clinic staff and other clients
  • Abiding by administrative and operational policies, including leash/carrier requirements, payment, and appointment scheduling and cancellation policies
  • Reading and understanding any consent forms and/or estimates that you sign
  • Disclosing accurate and complete information about your pet’s health and medical history, including behavioral issues that may affect the safety of other patients or clinic staff
  • Recognizing the reality of risks and limits of the science of veterinary medical care
  • Meeting financial obligations

As a client, you have the right to:

  • Be treated with consideration, respect, and compassion by all members of our staff
  • Discuss your pet’s health care needs in confidence with our knowledgeable staff
  • Receive accurate information and a thorough explanation of your pet’s health conditions and treatment options
  • Accept or decline diagnostic testing or treatment(s) for your pet(s) and the right to be informed of the consequences of refusing said diagnostic(s) or treatment(s)
  • Be informed of costs associated with your pet’s examination, diagnostics and treatments